21+ only

may9vip Responsible
Gambling Policy

Gambling should be entertainment only. We are committed to ensuring players can enjoy a safe, controlled environment.

Understand gambling the right way

At may9vip, we firmly believe that gambling is for fun and entertainment. However, we know that for some people gambling can become a problem that is hard to control. That is why we have built tools into our platform to help players stay in control.

Gambling is not a way to recover money you have already lost, nor a place to invest household expenses. You should only play with an amount you can afford to lose, and only while you are enjoying it. Gambling should not be done with the intention of earning income.

If at any point you feel that gambling is becoming a problem, please do not hesitate to contact us — may9vip customer support is available 24 hours a day in Myanmar language.

Don't ignore the signs
Expecting to recover gambling losses soon, borrowing money to gamble, and hiding your gambling from family and friends are warning signs that you may already have a gambling problem.

6 control tools for players

Time-Out

You can set a Time-Out from 24 hours up to 6 weeks to take a temporary break from gambling. During this period, account login will be disabled and no gameplay is possible.

Self-Exclusion

If you feel that gambling is becoming a problem, you can apply for self-exclusion. You will not be able to play for the entire set period.

Deposit Limit

You can set your own daily, weekly, or monthly maximum deposit amount. The limit takes effect immediately and cannot be increased until the period ends.

Session Time Limit

You can set a daily limit on how many minutes you play. When the time is up, your session stops automatically and you cannot continue playing right away.

View game history

You can check your game history, deposit history and withdrawal history by time period. This helps you better understand your own playing habits.

24/7 support team

If you need responsible gambling tools at any time, contact our support team via Live Chat. We can help you right away in Myanmar language.

Age 21+ restriction

You must be 21 or older to play at may9vip. This is not just a legal requirement — it is our commitment to protecting young people from exposure to gambling.

Age verification documents will be checked when you open an account. If you cannot provide them, your account will be suspended. If you find that a child is using a parent's or guardian's device to gamble, please notify us immediately.

Age will be verified using a national registration card or citizenship scrutiny card
Accounts belonging to anyone under 21 will be closed
Family protection tools are available on request

🧒 Child protection

To keep young people in your household away from gambling, take the following steps —

Store computers, phones and tablets where children cannot access them
Never share the password you use to log in to your gambling account with anyone
Close gambling-related content immediately if children are using your phone
If you find a child gambling, report it immediately to [email protected]

Recognising a gambling problem

A gambling problem can develop gradually, so you may not notice it for a while. If any of the signs below apply to you, it may mean you are continuing to play without being able to make sound decisions.

⚠️ Warning signs to watch for

Continuing to play in the hope of winning back lost money
Trying to stop gambling but being unable to
Losing sleep, feeling anxious or getting angry because of gambling
Borrowing money or selling possessions to fund gambling
Neglecting family or work because of gambling
Hiding your gambling from family and friends

🤝 How to get help

You can apply for self-exclusion directly via may9vip Live Chat
Open up to a trusted family member or friend
Consult a qualified mental health professional
Email us at [email protected]
You can request gambling control tools right away

How to use the tools

Log in to may9vip

First, log in to your account from the may9vip login page. The tools are only available once you are logged in.

Go to account settings

Find the "Responsible Gambling" section in the settings menu and open it — all tools are in one place there.

Set your limits

Choose the type of limit you want (deposit limit, play time limit or Time-Out), then enter the amount or period.

Confirm

Review your limit carefully and click "Confirm". It takes effect immediately and cannot be changed until the period has ended.

If you need self-exclusion

Check your history regularly

Review your game history every week and assess your own playing patterns — this habit helps you stay in good control.

Our commitments

may9vip believes gambling should be enjoyable entertainment, and makes the following commitments so that players can play well —

We will not put up any barriers when players request self-exclusion
We will not send bonuses or messages encouraging self-excluded players to return
Accounts that show signs of a possible gambling problem may be flagged for proactive review
If a player under 21 is found, the account will be closed immediately and funds returned
We will not impose any policy that prevents players from withdrawing their funds
The support team that handles responsible gambling tools receives ongoing training

📞 Contact us

If you feel you have a gambling problem or need self-control tools, get in touch this way —

Live Chat — 24 hours a day, 7 days a week in Myanmar language
Email — [email protected]

Our support team handles these matters with special care.

Responsible Gambling — Questions and Answers

Self-exclusion means a player requests to block their own account for a set period, during which games, deposits, and bonus offers are suspended and cannot be cancelled until the period ends. You can apply immediately through may9vip Live Chat.

You can lower your deposit limit and it takes effect immediately. However, to increase it you must wait a set period (usually 7 days) — it cannot be raised instantly before that period ends. This cooling-off time is in place to protect you from impulsive decisions.

During a Time-Out, gameplay is suspended but your account is not closed. We can contact you to ask whether you would like to withdraw your funds. Once the Time-Out period ends, your balance remains untouched and you can withdraw it through the usual withdrawal method.

Yes — you can ask anything. Our Live Chat support team handles questions about gambling problems with care and can help you choose the right responsible gambling tools. You can email [email protected] or reach us via Live Chat.

Deposit limits and Time-Out take effect immediately upon confirmation. Self-exclusion begins once it is applied through Live Chat and confirmed by the support team (usually within a few minutes). These controls cannot be reversed until the set period has expired.

If anyone tells you that players under 21 can play at may9vip, please report it to [email protected] immediately. We will investigate, and if we find that someone under 21 is playing, that account will be closed immediately. This is one of the most serious matters we handle.

Do you need help with gambling?

For anything you need, you can reach us via Live Chat 24 hours a day — whether you want to request player control tools or have questions while playing. Our support team is always here.

[email protected]

24/7 • Myanmar Language • Email

may9vip ResponsibleGambling Policy