may9vip Privacy Policy
A policy document that clearly explains how may9vip collects, uses, and protects your personal data.
Policy Content Summary
This Privacy Policy document explains how may9vip handles the personal data of users who access its website and services. Please read and understand this policy before continuing to use our services.
may9vip places the highest priority on the security of users' personal data. We are committed to protecting your data as well as possible using SSL encryption and modern security systems.
1 Definitions
The key terms used in this policy are defined as follows—
- "We" / "may9vip" — The business entity that operates this website and its related services.
- "User" / "You" — Any person who visits the may9vip website or opens an account to use its services.
- "Personal Data" — Any data that can directly or indirectly identify a person, such as name, phone number, email address, payment details, and IP address.
- "Service" — Football betting, Live Casino, Slot games, and related activities provided by the may9vip website.
- "Cookies" — Small data files stored on a user's computer or mobile device by the website.
2 Information We Collect
While users are using may9vip services, we collect information in the following categories—
2.1 Information Provided Directly by Users
- Name, date of birth, email address, and phone number provided during account registration
- A copy of a national ID card or passport provided for KYC (Know Your Customer) verification
- Bank account and payment details provided when making deposits or withdrawals
- Messages and contact details provided when reaching out to customer service
2.2 Automatically Collected Information
- Access logs — IP address, browser type, and time of access (MMT)
- Gaming records — play history, bet amounts, and win/loss records
- Financial transaction records — records of deposit and withdrawal decisions
- Data obtained from Cookies and tracking technologies
2.3 Information Received from Third Parties
Payment confirmation data may be received from payment service providers and parent companies such as KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer systems.
3 How We Use Your Information
may9vip uses the information collected only for the following purposes—
- To create, register, and verify a user's account
- To process deposits and withdrawals successfully
- To provide gaming services and verify the accuracy of game records
- To carry out VIP tier upgrades, cashback, and bonus rewards
- To prevent financial fraud and illegal activities
- To provide customer service and respond to user inquiries
- To analyse and improve our services
- To fulfil legal and regulatory obligations
If we intend to use your data for any purpose other than those listed above, we will obtain your consent in advance.
4 Cookies and Tracking Policy
We use Cookies technology to improve our services in the following ways—
4.1 Strictly Necessary Cookies
Cookies that are essential for the website to function correctly — these include functional Cookies such as login session protection and shopping cart data. Disabling these Cookies may prevent you from accessing certain services normally.
4.2 Performance Cookies
These Cookies are used to analyse website usage, improve services, and identify issues. Data collected from these Cookies is used only in a non-personally identifiable form.
4.3 Cookie Controls
Users can block or delete Cookies through their browser settings. Please note, however, that doing so may result in some services not being fully available.
5 Sharing Information with Third Parties
may9vip will not sell, rent, or trade users' personal information to third parties. However, data may be shared with parties providing related services in the following cases—
- With payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay for payment verification
- With companies that handle KYC verification and fraud prevention
- With relevant authorities to fulfil legal and regulatory obligations
- With cybersecurity and technology service providers
Such third parties must use the data only for the purposes we specify and must enter into an agreement that is consistent with our data protection policy.
6 Data Retention Period
We will retain users' personal information for as long as necessary to provide services or to fulfil legal obligations.
6.1 Account Active Period
We retain relevant data for as long as your account remains open.
6.2 Period After Account Closure
Financial records and legal compliance data may be retained as long as necessary after account closure. Once that period ends, the data will be securely deleted.
7 Data Security Measures
may9vip applies the following technical and organizational measures to protect your personal information from accidental exposure, loss, theft, or unauthorized changes—
- Protecting data transfers with SSL/TLS encryption
- Using bank-grade secure servers for data storage
- Strict access control — data can only be viewed by staff based on their role and responsibilities
- Conducting regular Penetration Testing to detect data breaches
- Providing staff with training on personal data protection
- Having a user notification plan in place in the event of a data breach
Please note, however, that no company on the internet can guarantee 100% absolute data security.
8 Your Data Rights
Any user of may9vip services has the following rights regarding their personal information—
8.1 Right to Access
You have the right to view the personal information we hold about you.
8.2 Right to Rectification
You may request correction of any inaccurate or incomplete data.
8.3 Right to Deletion
You may request deletion of data that is not subject to any legal obligation. Please note that financial records may be retained for legal compliance purposes.
8.4 Right to Object
You have the right to object to certain processing of your personal information; however, doing so may affect the delivery of our services.
8.5 How to Submit a Request
To exercise any of these rights, send an email to [email protected] and we will take care of it. We will process your request within a reasonable time.
9 21+ Age Limit
may9vip services are intended for individuals aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.
If we discover that data from a person under 21 has been collected by mistake, that data will be deleted immediately and the related account will be suspended. If you become aware of such a case, please contact us immediately at [email protected].
10 Policy Changes
We may update this Privacy Policy from time to time as needed. When a significant change occurs—
- It will be reflected on the website with a "Last Updated" date
- Registered users may be notified through relevant channels
- Continued use of our services after any changes will be taken as acceptance of the updated policy
We recommend revisiting this policy regularly to stay up to date.
11 Contact Us
If you have any questions about this Privacy Policy, you can reach us through the following—
- Email: [email protected]
- 24-hour Live Chat on the website — available in Myanmar language
Our customer support team is available 7 days a week, 24 hours a day to assist you in Myanmar language. When submitting a data request, please include your account ID and contact details.